Refund&Returns Policy

Effective Date: 21 November 2021

At Beluga Stereos, we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, this Refunds & Returns Policy outlines how you can return a product, the conditions for returns, and how refunds are processed.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 14 days of receiving your order.
  • Condition of Product: The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of Purchase: A receipt or order confirmation must be provided as proof of purchase.

Non-Returnable Items

The following items are not eligible for returns:

  • Products damaged due to misuse, neglect, or improper installation.
  • Items purchased as part of clearance sales or marked as “final sale.”
  • Digital products, gift cards, or software downloads (if applicable).

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support team at admin@bcdiagmart.co.za with your order number, reason for the return, and any relevant photos (if the product is damaged or defective).
  2. Approval: Once your return request is reviewed, we will provide you with return instructions, including the return address.
  3. Ship the Product: Securely package the product and ship it back to us using a tracked and insured shipping service.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product).
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed as follows:

  • Method: Refunds will be issued to your original payment method.
  • Timeframe: Refunds typically take 7–10 business days to reflect in your account, depending on your payment provider.

Partial Refunds

A partial refund may be issued if:

  • The returned product shows signs of use or is not in its original condition.
  • The product is missing parts or accessories that were included at the time of purchase.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

  • Provide photos of the damaged item and packaging for verification.
  • We will offer you a replacement, repair, or full refund at no additional cost.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired product.

7. Contact Information

For any questions or concerns about returns or refunds, contact our customer support team:

Beluga Stereos
67 Kingfisher Avenue, Germiston, 1418
Email: admin@bcdiagmart.co.za

We are here to assist you Monday through Friday from 9:00 AM to 5:00 PM (SAST).

By purchasing from BelugaStereos.store, you agree to this Refunds & Returns Policy. We reserve the right to amend this policy at any time, and any updates will be posted on this page with a revised effective date.

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